Delete your account
Ask us to permanently delete your Owlivo account. You can also do this in the app: open the Parents area, then Account, then Delete account.
What gets deleted
- Your parent account: your name, email address, password and profile photo
- Child profiles (name or nickname, age and avatar) and their progress. Child profiles you added are deleted, even if you share them with another parent. Profiles the other parent added stay with them.
- All learning progress, stars and rewards
- The Google Play purchase records you made, which stop unlocking a plan for your family
- Your consent records and sign-in sessions
What we keep
Only a short record that the deletion happened: your name, email address and the dates of your request and our decision.
Our team reviews every request, normally within 30 days, and emails you when it arrives and when it is done. Until then your account keeps working, and you can cancel the request in the app.
Deleting your account does not cancel a Google Play subscription. To stop it renewing, cancel it in Google Play.
Prefer email? Write to us at aqsahamzadev@gmail.com
Delete only some of your data
You don't have to delete your account to remove data. In the Owlivo app, open the Parents area (answer the parents-only question), then:
- Delete a child: tap the pencil on the child's card, then Delete profile. The child's name, age and avatar and all their progress, stars, badges, coins, pets and shop items are deleted straight away.
- Remove your profile photo: Account, Your details, then Remove photo. The photo is deleted from our storage.
- Change your name, or a child's name, age or avatar, at any time: the old details are replaced.
- Stop notifications: Account, Notifications. Signing out also removes that phone from notifications.
To remove anything else, email us and say what to delete. We do it within 30 days. aqsahamzadev@gmail.com